As a tour incoming agency, here are the criteria that can differentiate us from our local competitors, particularly in terms of Corporate Social Responsibility (CSR):

Environmental commitment:

• Eco Tours: We offer tours using eco-friendly transportation, such as bicycles, electric vehicles or walking tours, to reduce the carbon footprint.
• Eco-friendly driving practices: Our drivers are trained in eco-responsible driving techniques to reduce fuel consumption.
• Carbon offset: We offer options to offset CO2 emissions from travel by planting trees or supporting environmental projects.
• Environmental awareness: We include educational elements in our tours to educate travelers about environmental protection and conservation of the sites visited. We no longer offer plastic bottles to reduce environmental impact. However, we encourage our customers to bring their own reusable bottle. Water and refilling stations are available at wineries, museums and attractions visited.

Social and ethical responsibility:

• Fair working conditions: We ensure fair wages, benefits and safe working conditions for our employees.
• Diversity and inclusion: We promote equal opportunities and diversity within our team and in the travel experiences offered.
• Commitment to local communities: We collaborate with local guides, artisans and merchants to support the local economy and provide authentic experiences.

Community Engagement:

• Support for local initiatives: We participate in local projects and events to support the community and promote local traditions.
• Charity and Volunteering: We encourage and enable our employees to engage in volunteer activities and we support local causes through donations or partnerships.

Quality of service and innovation:

• Technology and convenience: We use cutting-edge technologies to enhance the guest experience, such as mobile apps for reservations and real-time information.
• Tour Customization: We offer tailor-made tours meeting the specific needs and preferences of our clients.
• Exceptional customer service: We train our guides and drivers to provide high quality customer service, including courtesy, discretion and professionalism.

Safety and health:

• Hygiene and safety: We maintain strict standards of cleaning and disinfection of vehicles and equipment, especially in the post-pandemic context.
• Customer safety: We ensure regular and rigorous checks of vehicles and sites visited to guarantee their safety.

Transparency and ethics:

• Transparent communication: We provide clear information about our prices, our service policies and our CSR commitments.
• Professional ethics: We adopt an ethical charter regarding competition, compliance with laws and fair treatment of customers and employees.